Dialogflow, formerly known as Api.ai, is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product.
With Dialogflow integrated with the respond.io platform, you can:
Develop powerful conversational functionalities
Deliver messages on the requests of users
Store profile-specific information
Retain contextual awareness
Dialogflow offers two main types of agents: Dialogflow CX and Dialogflow ES.
Dialogflow CX is designed specifically for large-scale and complex conversational systems suitable for enterprises.
Dialogflow ES is a simpler edition that is well-suited for small to medium-sized businesses and organizations that are just starting out with chatbots and conversational systems.
Learn more about Dialogflow editions here.
To set up the Dialogflow API Integration with respond.io, you can take a look at the following article:
The following table summarizes what you can achieve with the Dialogflow + respond.io integration:
Feature | Dialogflow Only | Dialogflow + respond.io |
|---|---|---|
Natural Language Processing | ✅ | ✅ |
Intent Manager | ✅ | ✅ |
Entity Management | ✅ | ✅ |
Multi-channel Integration | - | ✅ |
One-Click Deployment | - | ✅ |
Contact Manager (CRM) | - | ✅ |
Broadcasting | - | ✅ |
Surveys | - | ✅ |
Automatic Tagging | - | ✅ |
AI-Human Hybrid/Handoff | - | ✅ |
Variable Values | - | ✅ |
File Storage and Delivery | - | ✅ |
Parametric Code Generator | - | ✅ |
Store and Manage Responses | - | ✅ |
The respond.io platform utilizes Dialogflow's parameters and events to achieve the functionalities in the table above. To learn more on how to make the most out of this integration, take a look at the pages below:
Limitations
When a Contact starts a chat via Dialogflow for the first time, the Dialogflow bot can only process and respond to text messages and keywords on the respond.io platform. Files, images or videos will be ignored. Instead, it will reply with the default message for that conversation.
This error occurs because the API key generated from a non-global server is not supported by respond.io. Currently, respond.io only supports global Dialogflow agents. You may upvote the feature request to include non-global/regional agents here.
No, Dialogflow doesn't currently support sending WhatsApp Interactive Message Templates with buttons.
Yes, respond.io supports Dialogflow ES. However, we do not currently support Dialogflow CX. If you are interested, you can upvote the feature request here.
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